Posted: 10/7/2024
Location: St. Helens, OR

Job Summary

The job category of Customer Accounts Representative (CAR) I and II is a multifunctional position made up of three important roles: Customer Specialist, Accounts Specialist, and Collections Specialist. In addition to maintaining a working knowledge of all three roles, a CAR I/II is responsible for other similar customer service related functions, providing customers with an exceptional customer service experience. A CAR II has demonstrated a higher level of competency and knowledge in performing all functional areas of the Customer Accounts Department when compared to a CAR I. Years of experience, job performance, and type of current responsibility may also distinguish a CAR I from a CAR II. The three specific CAR I/II roles are described below:

Customer Specialist – Serve as the initial point of contact for external customers, contractors, and visitors. Manage the main office switchboard. Process customer payments and correspond with customers regarding billing inquiries.

Accounts Specialist – Process move in/out services, miscellaneous receivables, and research and resolve customer account issues. Oversee administration of pay plans. Update and maintain customer accounts.

Collections Specialist – Monitor accounts for timely payments, engage in credit and collection activities, and manage pay arrangements. Track, maintain, and process monthly write-off account balances.

Education and Experience

Required:

• High school diploma or equivalent.
• Four years’ clerical experience, including use of a 10-key adding machine, general computer experience, and working knowledge of Microsoft Office software.
• Valid driver’s license. Other driving-related requirements may apply depending on the nature and scope of responsibilities associated with driving on behalf of CRPUD.

Preferred:

• Familiar with utility services technology and applicable software applications.
• At least one year experience in accounting or bookkeeping.

Salary Range

$24.83 - $37.52 per hour depending on qualifications

How to Apply

You may visit our office in Deer Island to pick up an application packet, call us at (503) 397-1844 to have an application packet mailed to you, or download a complete application packet on our website at www.crpud.net/jobs.

Incomplete or late applications will not be considered.

If you require accommodation to participate in our application process, please contact Human Resources at (503) 397-1844. Columbia River PUD is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, sex, pregnancy, sexual orientation, gender identity, mental or physical disability, age, uniformed/military service or veterans’ status, marital status, use of the workers’ compensation system, expunged juvenile records, or any other protected status or activity in accordance with applicable law. Veteran’s preference is available by completing the Veteran’s Preference Form and providing the required supporting documentation.

Deadline

Monday, October 14, 2024 by 5:00 p.m.