Western Lane Fire & EMS - RFP for IT Managed Services
Posted: 3/3/25
The Western Lane Fire and EMS Authority desires to enter into a professional services agreement with one (1) qualified individual/firm who/that can demonstrate competency and experience in providing informational technology services and can provide high quality and responsible service at a competitive price to the Authority. The Authority seeks Information Technology Services to represent it in matters pertaining to information technology. Additionally, the chosen individual or firm will be amiable to consulting and working with the Authority's various departments. The general scope of work consists of the Contractor (also sometimes referred to as the "Firm", the "Proposer" or the "Vendor") performing the following services:
- Infrastructure Support
- Server support/maintenance OR Cloud migration with support/maintenance
- Assist with migration to .gov
- Maintain .gov requirements and security
- Emergency (24/7) technical support
- Antivirus and Antispam monitoring
- General desktop support/maintenance
- Email server and retention/archival support
- Data security support
- Data Loss Protection
- Cyber Security/Protection/Education
- 24/7 Monitoring
- Printer support (existing printers are under contract)
- Backup and Recovery
- Office 365 support
- Response time for IT service tickets
- Any additional services Contractor feels relevant to their proposal
If your Company is interested in providing these professional services, please see the attached request for proposal (RFP). We will be holding an informational session on March 12, 2025 at 1 pm for all interested parties. Please submit any questions to this email (trish@wlfea.org) prior to March 12th to ensure a timely response.